Topic outline

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  ASC LeadER Virtual Classroom Landing Pad ASC LeadER Virtual Classroom (MS Teams) Complaints Process Briefing for Adult Social Care

    

  Welcome to the Virtual Classroom Landing Pad, which enables learners to access resources and the Virtual Classrooms for Complaints Process Briefing for Adult Social Care.

  • There are 3 sections on this page:

    • About... this provides information about the course and virtual classrooms.
    • Resources... this provides you with any resources for the course and access to an online evaluation form.
    • Access the Virtual Classroom... this provides the links to the virtual classrooms 1 hour before it starts.   You need to visit this area to access the virtual classroom - you do not need any other links as these are provided in this section.  You need to scroll down the screen to access this section.
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  About...

  • Learning Aim and Outcomes

    Learning Aim

    This briefing aims to raise awareness and give an overview of the adult social care complaints process, and improve understanding of responsibilities when carrying out a complaint investigation.

     

    Learning Outcomes

    By the end of this briefing, you will be able to:

    • Understand the adults’ complaint process and the different stages.
    • Have a clearer understanding of the investigating officer role and responsibilities when undertaking a complaint investigation.
    • Understand the importance of the complaints process in informing service improvements.
  • Virtual Classrooms

    What is a Virtual Classroom in MS Teams

    A Virtual Classroom is an innovative approach to taking part in a course, event or learning group remotely using digital technology.  It enables you to listen and interact with the trainer and other learners.

     

    Do you need any special equipment?

    To take part in one of our Virtual Classrooms, you need:

    • A laptop, PC or tablet.
    • A web cam and a microphone - these are essential for you to engage with the learning.  If you don't have them, you will not be able to take part and we will need to ask you to leave.
    • You will have the choice to use a web version of MS Teams or you can download the application.
    • MS Teams will provide the video conferencing technology for the Virtual Classroom and ASC LeadER will provide any resources and a link to join the Virtual Classroom.

     

    How do I book a place on a Virtual Classroom?
    

    East Riding employees should book a place on iTrent Self-Service.  The Independent Care Sector should complete the eBooking on the Courses and Events page on ASC LeadER.

     

    How do I access the Virtual Classroom?

    You will receive a booking confirmation when you have booked a place on a course or event.  This will provide a link to this Virtual Classroom Landing Pad, which provides:

    • Details about the course or event, such as the Learning Aim, Learning Outcomes, etc.
    • Any learning resources that can be reviewed before, during and after the Virtual Classroom.

     

    A link to the specific Virtual Classroom will appear on this Landing Pad on the day the course or event takes place, which can be used to join the Virtual Classroom.   East Riding employees that have an MS Teams account, can also join using the Join button on the MS Teams Calendar.  However, they will need to access this Virtual Classroom Landing Pad to access any learning resources.

     

    Further details on using MS Teams can be found on http://tinyurl.com/msteams-info. 

  • Taking part in a Virtual Classroom

    The ability to take part in a Virtual Classroom provides many benefits and flexibilities, but it is important we follow some key ground rules:

    • You need to access the Virtual Classroom.
    • You need to allow 10 to 15 minutes before the start time to ensure you are ready for the course / event.  If you turn up too late, the trainer may ask you to leave.
      
    • You will be able to see and hear the trainer, they and others will be able to see and hear you.
    • The trainer will explain how the Virtual Classroom will run, please respect the trainer and others.
    • Please ensure you turn off your mobile or put it on silent - you should only be taking calls in an emergency.  The trainer may ask you to leave if there are too many interruptions.
    • There will be a 10 to 15 minute break during longer Virtual Classrooms, please be back at the agreed time.
    • If you have a question:
      
      • please put up your hand by clicking the hand button.
        ; or
      • type a message in the chat area.
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    • Enjoy your learning.
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  Resources...

  • CRT ASC - Guidance on investigations for investigating officer File
  • CRT ASC - OUTLINE of complaints File
  • CRT ASC Lessons learned File
  • CRT ASC report template File
  • CRT case study example IO report File
  • CRT complaint action plan File
  • Evaluation of Learning for completion after attending a course URL
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  Access the Virtual Classroom...

  • The following Virtual Classrooms are planned - please ensure you book your place in advance or you may be turned away.  Check out the Courses and Events page for details.

    The date and time will appear as a link to access the Virtual Classroom on the day it is due to take place.

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  ...courses starting today:
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  ...courses starting soon: